Terms and Conditions

Effective date: February 19, 2026

These Terms & Conditions (“Terms”) govern your use of pjspetcafe.com and any orders, bookings, or requests submitted through the website. By using the site or placing an order/booking, you agree to these Terms.

PJ’s Pet Cafe is a locally operated business offering pet cakes, cookies, treats (“Products”), local doggy daycare (“Daycare”), and grooming referrals/listings (“Grooming”). Availability and scheduling may vary.

• Certain Products are available only when ingredients, time, and schedule allow.
   
• Website photos are examples of past work and style. Because Products are handmade and may be customized, the final Product may vary in color, decoration, size, and appearance.
   
• Products are prepared based on the customer’s request and the information submitted (including customization criteria).
   

• Submitting an order/request is an offer to purchase and may require confirmation.
   
• We may contact you to confirm details (design, size, ingredients, pickup timing).
   
• We reserve the right to decline, limit, or cancel any order in our discretion (including due to capacity, ingredient availability, safety concerns, or suspected fraud).
   

• Cakes are pickup only. We do not ship cakes.
   
• Pickup details (date/time/location) are confirmed during ordering or via follow-up communication.
   
• You are responsible for timely pickup. If you anticipate being late, contact us as soon as possible.
   

• Prices may change at any time. Customization and complexity may affect final price.
   
• Payment is required as stated at checkout or upon confirmation.
   
• Payments may be processed by third-party payment providers.
   

• Refunds are available before pickup.
   
• Once an order is picked up, it is considered accepted and refunds are not available except where required by law.
   
• To request a refund/cancellation before pickup, contact us promptly using the contact information on the website.
   

• Daycare is a local, scheduled service and may require booking in advance.
   
• Vaccination requirements: Dogs must meet the vaccination requirements listed on the Daycare page, and you must provide proof as requested.
   
• Health and behavior: You represent your dog is healthy enough for daycare and not aggressive or dangerously reactive. We may refuse or end daycare service for safety, health, or operational reasons.
   
• Drop-off/pick-up: Drop-off and pick-up are by scheduled times. Late pickup may result in additional fees or require immediate pickup for staffing/safety.
   

Emergency care authorization: If we reasonably believe your dog needs urgent care and we cannot reach you, you authorize us to seek veterinary care. You are responsible for related costs.

• Grooming services are provided by third-party groomers. PJ’s Pet Cafe is not the grooming provider.
   
• Any referral or listing is informational and not a guarantee of quality, availability, pricing, or outcomes.
   
• Any grooming appointment, payment, and policies are between you and the groomer.
   

We operate on a good-faith basis and expect respectful communication. We may refuse service to anyone who is abusive, threatening, harassing, or fraudulent.

Our Products are intended for pets. You are responsible for reviewing ingredients and ensuring the Product is appropriate for your pet’s dietary needs and allergies. Ask questions before purchase if you are unsure.

All website content (text, photos, logos, branding) is owned by PJ’s Pet Cafe or used with permission and may not be copied, reproduced, or reused without written consent.

To the maximum extent permitted by law, the website, Products, and services are provided “as is” and “as available.” We do not guarantee uninterrupted site access or that every request can be fulfilled.

To the maximum extent permitted by law:

• PJ’s Pet Cafe is not liable for indirect, incidental, special, consequential, or punitive damages.
   
• Our total liability for any claim related to an order, daycare session, or website use will not exceed the amount you paid for the applicable order or daycare session.
   

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

We may update these Terms at any time. The “Effective date” above reflects the latest version. Continued use of the site means you accept the updated Terms.

For questions, order changes, cancellations, refunds, or daycare booking issues, contact PJ’s Pet Cafe using the contact information listed on pjspetcafe.com.